Intercultural communication

Target audience

Volunteers, coordinators and board members. No prior knowledge is required.

Contents

As a volunteer you have to deal with people from all kinds of cultures. Sometimes we not only literally speak a different language, the mutual cultures can also differ enormously. Culture is an integral part of who we are and how we communicate with others.

Understanding cultural differences and different forms of communication have a positive effect on the relationship with the other person, such as your student(s) or buddy(s). That is why, during this interactive workshop, we will look for our own cultural values and those of others, based on cases from our own practice.

After the workshop you will have more insight into your own norms and values pattern and you will receive tools to bridge cultural differences and to apply this in your volunteer work.

Trainer

Frederike Lijffijt is a social psychologist and has extensive knowledge of (intercultural) communication. She was a teacher-trainer Professional Conversation Skills at Utrecht University, contributed to the book 'Effective Intercultural Communication' and works as a team leader at the Dutch Council for Refugees.